Shipping Policy
Domestic Orders. All USA orders less than $100 will be charged $10 for shipping. All USA orders of $100 or more qualify for free shipping. Orders are shipped Monday through Friday by UPS Ground. The delivery time is typically 3-5 business days after an order is placed.
- What carrier do we use?
We use UPS Ground ensuring prompt delivery. - Does my shipment have a tracking number? Once your package has shipped you can receive a tracking number upon request. Simply email your request to support@stephit.com. The delivery time is typically 3-5 business days after an order is placed.
International Orders. We charge a flat rate of $20.00 for shipping on any size order outside the USA. International orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges typically are due once the shipped goods arrive at the country of destination. StephIt.com has no control over local duties/import charges. This is at the discretion of the country of import. In addition, the Customs Office may hold your package, which can slow down delivery time.
International Carrier. Depending upon the size of the order we will use either USPS First-Class International Mail or USPS Priority Mail for orders outside the USA. Package delivery time can be anywhere from 2 to 14 days, but could take longer. Please refer to the International Orders section above regarding customs potentially delaying packages.
Return Policy. We’re confident that you will love all StephIt.com products. However, we do offer a 30-day money back guarantee on any single item first time purchases. For returns simply use the mailing address below and be sure to include the order number. Refunds are processed upon receipt of the returned items. Credit and debit card refunds generally take 3-5 business days (depending on the card issuing bank) after processing.
Mailing Address:
Customer Support
10120 W. Flamingo Rd. #4-240
Las Vegas, NV 89147
If you have any questions regarding shipping or returns, email support@stephit.com.